FAQ's
What is Punava?
Punava transforms your unused textiles into useful, meaningful products—giving old clothes and fabrics a new purpose through reuse, redesign and upcycling.
How does the Punava process work?
It’s simple:
You Give → We Collect → You Choose → We Create → We Return
You select the textile type and the product you want, we collect your textiles, transform them, and deliver the finished product back to you.
What textiles can I send?
We currently accept jeans, shirts, bedsheets, sarees, jackets and mixed fabrics, subject to their condition and usable material.
Do you accept damaged or old clothes?
Yes, we can assess old or worn textiles. However, extremely damaged, wet, mouldy or unusable material may not be suitable for upcycling.
Is pickup free?
Yes, pickup is currently free for eligible orders within our serviceable areas. Additional charges may apply for locations outside our regular pickup network.
Are there any conditions for pickup?
To ensure smooth collection:
- Textiles should be clean, dry and properly packed.
- The minimum quantity/order value applicable to the selected service must be met.
- Pickup is subject to location/serviceability.
- Someone should be available at the pickup address during the scheduled pickup window.
- Very remote, restricted-access or non-serviceable locations may require an alternative arrangement.
Can I drop off my textiles instead of requesting a pickup?
Yes. If you are in or around Vadodara (Gujarat), you can drop off your textiles at our designated Punava drop-off location. We are also expanding our drop-off network to more cities soon, making it easier for you to give your textiles a new purpose.
How long does it take to receive my finished product?
Processing time depends on the product, quantity, design and current workload. The estimated timeline will be communicated during the order process.
Will my product look exactly like the pictures?
Not necessarily. Since every textile is different, each Punava product is unique. Colours, patterns, seams and placement may vary depending on the original material.
Can I make something from sentimental clothes?
Absolutely. Memory-based upcycling is one of the meaningful ways to preserve the story behind your textiles. Availability depends on the condition and quantity of the material.