Shipping policy

At Punava, we give your existing textiles a second life by transforming them into thoughtfully designed, upcycled products. Since our service involves collecting your textile, bringing it to our facility, transforming it, and delivering the finished creation back to you, your order involves two-way transportation.

How Punava Shipping Works

Once you place an order for a Punava upcycling service:

1. Pickup from You
Our delivery partner will collect the textile(s) from the pickup address provided by you.

2. Delivery to Punava
The collected textile will be transported to Punava for inspection, processing, upcycling, and customization.

3. Upcycling & Creation
Once received, we will process your textile and create the selected Punava product according to the service and specifications chosen at the time of ordering.

4. Delivery Back to You
Once your upcycled product is ready, our delivery partner will collect it from Punava and deliver the finished product to the delivery address provided by you.

Pickup & Delivery Address

Please ensure that the pickup and delivery addresses provided at checkout are complete and accurate, including the correct PIN code and contact number.

You are responsible for ensuring that someone is available at the pickup address during the scheduled pickup window.

If a pickup cannot be completed because the address is incorrect, the customer is unavailable, or the package is not ready for collection, additional pickup charges or delays may apply.

Preparing Your Textile for Pickup

Please ensure that the textile you are sending to Punava is:

  • Properly packed and securely sealed.

  • Dry and reasonably clean before handing it to the delivery partner.

  • Free from any hazardous, sharp, wet, or prohibited materials.

  • Packed in a manner that protects it during transportation.

Punava is not responsible for damage caused by inadequate or improper packaging by the customer.

Condition of Customer-Provided Textiles

All textiles submitted for upcycling are subject to inspection after they reach Punava.

Because Punava works with pre-owned and used textiles, we understand that materials may have wear, fading, stains, tears, loose threads, discoloration, or other signs of previous use.

However, if a textile is found to be unsuitable for the selected product or unsafe to process, Punava may contact you to discuss available options before proceeding.

The final product will depend on the size, condition, construction, fabric, and usable portions of the textile received. We cannot guarantee that every part of the submitted textile can be incorporated into the final product.

Shipping & Delivery Time

Shipping and processing times may vary depending on:

  • Pickup location

  • Delivery location

  • Availability and performance of our delivery partner

  • Condition and type of textile received

  • Complexity of the selected upcycling service

  • Customization requirements

  • Production time required for the selected product

The estimated processing and delivery timeline, where applicable, will be communicated during or after the order process.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including courier delays, weather, transportation disruptions, strikes, technical issues, or other unforeseen circumstances.

Two-Way Shipping

Because Punava requires your textile to be transported to us and the finished product to be transported back to you, shipping charges may cover both the pickup and return delivery legs of the service.

The applicable shipping or logistics charges, if any, will be displayed or communicated to you before you complete your order.

If additional transportation is required because of an incorrect address, failed pickup, failed delivery, or a customer-requested change in address, additional charges may apply.

Tracking

Where tracking is available, you may receive tracking information for your shipment from our delivery partner.

Depending on the logistics service used, separate tracking information may be provided for:

  • Pickup of your textile to Punava; and

  • Delivery of your finished upcycled product back to you.

Delayed, Lost, or Damaged Shipments

We work with third-party delivery partners to transport textiles and finished products.

If your package is delayed, lost, or damaged during transportation, please contact us at info@punava.com with your order number and relevant details. We will coordinate with the delivery partner to investigate the issue and determine the appropriate resolution.

For customer-provided textiles, please note that Punava's ability to provide a replacement or equivalent resolution may be limited because the original textile may be unique or irreplaceable.

Delivery of Finished Products

Once your upcycled product has been completed, it will be packaged and handed over to our delivery partner for delivery to the address provided by you.

Please ensure that the delivery address and contact details remain accessible and accurate until your order has been delivered.

If a delivery attempt fails because the recipient is unavailable or the address provided is incorrect, the delivery partner may make another attempt or return the package to Punava. Any additional delivery charges resulting from such circumstances may be payable by the customer.

Changes to Pickup or Delivery Address

If you need to change your pickup or delivery address, please contact us at info@punava.com as soon as possible.

We cannot guarantee that an address change can be accommodated once the shipment has been handed over to our delivery partner.

Additional shipping charges may apply to address changes, depending on the location and stage of the shipment.

Contact Us

If you have any questions regarding pickup, shipping, delivery, or your order, please contact us at:

info@punava.com