Refund policy

At Punava, every product is thoughtfully created from upcycled textiles and may be customized specifically for you. Because of the nature of our products, we begin processing orders shortly after they are placed.

Order Cancellation

You may request to cancel your order within 1 hour of placing the order.

To request a cancellation, please contact us at info@punava.com within 1 hour of placing your order. Please include your order number and the details of your cancellation request.

Once the 1-hour cancellation window has passed, your order cannot be cancelled, as we may have already started processing, customizing, or producing your product.

No Returns or Exchanges

Due to the customized and upcycled nature of our products, all orders are final sale.

We do not accept returns or exchanges once an order has been placed and the cancellation window has expired.

Each Punava product is made using upcycled textiles, and the availability, appearance, texture, color, and characteristics of the fabric may vary from one product to another. These unique variations are an inherent part of upcycled products and are not considered defects.

No Refunds

All purchases are non-refundable once the 1-hour cancellation period has expired.

If a cancellation request is received within 1 hour of placing the order and is successfully processed, we will initiate the applicable refund to the original payment method. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@punava.com as soon as possible, preferably within 48 hours of receiving the order.

Please provide your order number along with clear photographs or videos of the issue so that we can review it and determine the appropriate resolution.

For approved cases involving a damaged, defective, or incorrect product, Punava may, at its discretion, offer a replacement or another appropriate resolution.

Questions

If you have any questions regarding cancellation or our policy, please contact us at:

info@punava.com